Online Terms & Conditions

Raffi Jewellers Online Return & Exchange Policy

Our commitment to client satisfaction is delivered through our return policy, ensuring that our clients have an enjoyable experience shopping online with Raffi Jewellers. Should you wish to return a purchased item, we would be happy to refund or exchange a product provided it is in a fully resalable condition. Purchases made online can be returned or exchanged within a 30-day period from the date of dispatch or collection; and in original, unmarked packaging. Products that have been altered, sized, engraved or personalized cannot be returned or exchanged. If the product is not in fully resalable condition, Raffi Jewellers will reserve the right to refuse a refund or exchange on the item. For refunds please call 416-789-2334 from 11:00 a.m. to 7:00 p.m. (Eastern Time). All refunds need to be examined prior to return authorization. If eligible for return, a Return Authorization Form and a Prepaid Shipping Label will be sent to you. Gift recipients will have the option of exchanging the item or receiving a store credit.

Please note further Terms and Conditions do apply and are subject to change.

TUDOR watches
Tudor watches purchased online can only be exchanged or returned to Raffi Jewellers Yorkdale location. Gift recipients will have the option of exchanging the item or receiving a Raffi Jewellers Yorkdale store credit. Tudor watches can only be purchased and delivered within Canada.


Upon presentation of original receipt, online purchases can be returned or exchanged at Raffi Jewellers Yorkdale. If you wish to return the item through our shipping, please contact us at 416-789-2334 for email All returns and exchanges must be in new, unworn condition, with no scratches or marking. Products cannot be sized or adjusted, and must be accompanied with original box packing with warranty cards and booklets. Refunds will be credited in the same tender as used for the original purchase. The terms and conditions outlined apply to Raffi Jewellers Yorkdale Inc.

Raffi Jewellers client service team would be delighted to provide you with assistance. Please contact us at 416 789 2334 from 11:00 a.m. to 7:00 p.m. (Eastern Time) or email at

Raffi Jewellers uses the industry standard SSL encryption protocol that protects personal information. While you are shopping online, if you suspect any fraudulent activity, please contact your financial institution.


Your feedback is highly important to us. Whether you experience our service in-store or online, it is our mission to deliver a memorable experience of excellence to all Raffi Jewellers clients. We would be happy to further assist you, email us at