ONLINE TERMS & CONDITIONS
RAFFI JEWELLERS ONLINE EXCHANGE POLICY
Our commitment to client satisfaction is delivered through ensuring that our clients have an enjoyable experience shopping online with Raffi Jewellers. Delivery is only available within Canada, and we are not able to ship to a P.O. Box.
Should you wish to exchange a purchased item, we would be happy to exchange a product provided it is in a fully resalable condition. Purchases made online can be exchanged within a seven (7) day period from the date of dispatch or collection; and in original, unmarked packaging. Only one (1) exchange can be made within the seven (7) days exchange policy. Products that have been altered, sized, engraved, or personalized cannot be exchanged. If the product is not in fully resalable condition, Raffi Jewellers will reserve the right to refuse an exchange on the item.
If eligible for exchange, a Prepaid Shipping Label will be sent to you. If you wish to exchange the online purchase in person, please contact us at 416-789-2334 from 11:00 a.m. to 7:00 p.m. (Eastern Time) or email info@raffijewellers.com. Raffi Jewellers client service team would be delighted to provide you with assistance.
Raffi Jewellers uses the industry standard SSL encryption protocol that protects personal information. While you are shopping online, if you suspect any fraudulent activity, please contact your financial institution.
Affirm Financing
Affirm Financing is a limited-time offer and cannot be applied to past purchases. Please note Affirm Financing is available online for specific Tudor watches only. It is important to note that this is a limited-time offer of 0% APR. and is subject to change without prior notice. All purchases financed through Affirm are final.
If your Affirm Finance application is declined, please be aware that we are unable to provide any further information about this decision. If you have any questions, please contact the Affirm team via their website.
TUDOR watches
Tudor watches purchased online can only be exchanged at Raffi Jewellers Yorkdale location. Tudor watches can only be purchased and delivered within Canada.
Guarantee and Warranty
We hereby guarantee that all Certified Pre-Owned timepieces sold by Raffi Jewellers have been inspected and are 100% authentic.
Raffi Jewellers warranties the mechanism on every Pre-Owned timepiece for two years from the date of purchase.
This warranty does not cover signs of age on the Pre-Owned timepiece that are disclosed at the time of purchase, or defects or damage resulting from the following:
* Excessive wear and tear;
* Tampering, modifications, or alterations to the timepiece, or any type of service by any party other than Raffi Jewellers or the manufacturer;
* Loss, theft or fire;
* Inappropriate or improper use of the product;
* Intentional damage, incorrect operation, negligence or accident.
Feedback
Your feedback is highly important to us. Whether you experience our service in-store or online, it is our mission to deliver a memorable experience of excellence to all Raffi Jewellers clients. We would be happy to further assist you, email us at info@raffijewellers.com.
